When you travel as much as we do, you’re bound to hit a few bad days. Our last trip, which to be fair was 3+ weeks long, had several.
The first few distressing episodes included Jim’s intestinal bug in Toulouse, where he missed all the touring and most of his meeting (miraculously arising each evening for dinner!), a too-tight-turnaround-for-Heathrow so we didn’t have our luggage during our overnight in Frankfurt, bad weather in Chicago so my flight was cancelled (hey, but we did get our luggage) resulting in an unscheduled hotel night there, the passed-along intestinal bug to me in Palm Springs (La Quinta) where I missed most of that segment, and a blessedly uneventful drive to LA and then a flight to DFW for a speech in Fort Worth.
But the fun really began when we tried to fly home from Fort Worth on Saturday afternoon (2/16). We had a 4:30 pm flight to Houston (IAH) with a 2-hour layover and a connection to Asheville at 7:30. Obviously, we checked our 4 bags to AVL. Note that there is only one flight a day from Houston to Asheville (the one serious problem with living in Asheville is its dearth of flights). So, when the flight was delayed (very stormy weather at IAH), we watched our dinner hour disappear. Then we watched our connection disappear. But wait, outgoing flights were also being delayed so it might be possible to still make the connection. But no, never mind, we’re definitely missing the flight to AVL.
Well, we are Platinum fliers for heaven’s sake, so we know the drill. We called the Continental Platinum Desk and got ourselves rebooked to fly to Newark at 10:55 pm (from IAH), followed by a flight to Asheville the next morning assuming that we can make the Newark connection. Fine. Good.
So we finally board our flight CO 2600 to IAH, the same flight we’ve always been on, the flight where we have exit row seats, the flight on which they tell us we do not have a reservation. WHAT?!?!?!?! And they can’t find me in their system at all. WHAT?!!?!?!?
It turns out that the helpful (not so much) Platinum Desk guy who booked us to Newark (EWR) from Houston cancelled us on the flight TO Houston. Lovely. I’m sure that it was only our Platinum status that actually got us seats (not together, of course) on that flight, since the 3:30 flight to Houston was also delayed along with us. We also discovered that Jim and I are now flying on two separate records, which is why they couldn’t find me.
At last, we get on the plane. This is good. We will be able to make the EWR flight. We will get home Sunday morning. At least we will be home 24 hours. This is one of those times where Jim really tests my commitment to travel with him. A 24-hour turnaround from a 3-week trip. Eesh. That’s not enough time to read our backed up mail. Oh well. The next trip, to Destin, FL, is short (3 days, 2 nights) and involves a paying speech and is a destination I’ve never been to. I’m hoping it will be warm and I’m excited about seeing those white, sugar-sand beaches I’ve heard about. These are my thoughts while on the plane.
The pilot interrupts my reverie, which has been going on while we’ve taxied away from the gate, to announce that we have been re-routed by air traffic control to Houston via San Antonio. We won’t land or anything, but we will be heading west to go east to avoid those same storms that have been causing trouble all evening. So? Uh, oh, this flight will last 1-1/2 hours (about 35 minutes longer than normal) AND we need more fuel to do that. So, it’s back to the gate for us. And now we’ll miss the Newark flight. DRAT!
As we sit for a few minutes at the gate waiting for our fuel, we are told that our co-pilot will not be able to fly because the extra time required to go around the storm will cause him to time out before we arrive. Sheesh, this is getting ridiculous. So now we will wait for a new co-pilot—some poor guy who is either arriving in Houston to go to bed or is already at home or in his hotel room. That’s gonna take a while.
After waiting a few more minutes (maybe 10 or 15) we get the surprising news that instead of refueling, we’re just going to change planes. (What????). So, everybody off, get re-ticketed and board the plane parked next door. Eesh, this is SO confusing. But, we do as we’re told and at least this time we get seated together, though still not in the extra-roomy exit row we originally had. At this time, at least a third of the passengers give up and decide to stay in Dallas-Ft. Worth overnight.
Now we’re on our new plane, waiting. . . . . . . . . “For what?” you might ask. Well, silly, we have to transfer all the luggage from plane 1 to plane 2. There never was any good explanation of why we needed to change planes, but by the time all that rigmarole was done, a new co-pilot showed up.
Not ones to take our flight cancellations quietly, we spent much of the extended wait time on the phone getting a room reservation in Houston (don’t even think the airlines would cover a room—this was weather-related after all) and making the decision to give up on Asheville altogether and head directly to Ft. Walton Beach (VPS)/Destin, FL. So, another call to the Platinum desk, who proceeded to confuse themselves again with the two records that were erroneously created by the Newark reservation. This time our friendly but maybe-not-totally helpful Continental person booked us from Houston to VPS for Sunday, the 17th, giving Jim the flight number 2918 with a departure time of 12:25 pm. OK, we’re not going home quite yet but at least we’ll be on time for Jim’s Tuesday speech.
Finally, we actually take off and fly all the way to Houston. And now, I don’t know why this part surprised us, but you’ve probably guessed that our luggage didn’t arrive. #$%^&*$% All that time transferring luggage? And our bags were tagged to Asheville so since there are NO flights that go to Asheville from DFW, why didn’t our bags get reloaded onto the new plane???? Or, if they were on the new plane, and since NO ONE was connecting anywhere by that time in Houston, why didn’t they put our luggage on the belt???? This was TOTALLY ANNOYING. And at least British Airways supplies a t-shirt with their “overnight kit.” “I don’t like sleeping naked,” I’m whining.
So, it’s overnight in Houston. People are cranky, our Hilton Garden Inn is full and it gets ugly when the driver refuses to take some people who say they have reservations but whom he doesn’t believe for some reason. We managed to get on the shuttle but it was a close thing.
Next morning, I check the Continental website to find out what terminal we need to go to for flight 2918. WHAT????? Flight 2918 leaves at 4:05 pm. This is not good for so many reasons, not the least of which is that the same storm that messed us up last night will be in Ft. Walton Beach at around 4:00 pm!!!! But, hey, we probably have the wrong flight number, right? So I look up our records online to double-check. All right, this is serious. We have no records, no flight to VPS at all. Not again!!!!!!
An hour-long call to the now-infamous Platinum desk (they’re not particularly competent but they’re all we’ve got) finally gets us on the flight we always wanted (#5754 leaving at 12:25), although not seated together. But at least we’re on the plane. But wait, my ticket change is free but Jim’s costs $331. “Both of us are flying the exact same route, with the exact same types of tickets, originally in the same record, with the same cancellations and changes,” we try to explain. “But the records are different. They show different things.” AAARRRGGHGHHG!!! It took another 20 minutes but eventually Jim’s fee was waived(?).
At last, we shuttled to the airport, flew to Ft. Walton Beach, picked up two pieces of luggage (shocking), and beat the storm to our hotel. Jim’s second suitcase (all his outer clothing) arrived on Monday, my second suitcase (all MY outer clothing AND pajamas!) arrived on Tuesday after making its way to Asheville.
So now when you read about our travels, you can remind yourself that sure, seeing very cool stuff all around the world is exciting, but getting there is NOT!